NSS Sports.com - Testimonials - NSS provides comprehensive services for venue development and sports franchise operations

Testimonials

Michael Reinsdorf
Managing Member
Mercantile Capital Group, L.L.C.

Our organization hired National Sports Services to provide consulting services for the Cedar Rapids RoughRiders hockey franchise, which we acquired in 2003.

We've been very pleased with their extensive knowledge of franchise operations and their ability to implement positive changes. Their efforts with the RoughRiders convinced us also to hire them in Stockton, California to provide consulting services as we established franchises in the ECHL Hockey League and the af2 n January 2005. We've enjoyed a great relationship in Stockton with NSS and continue to use their services to this day.

Matthew Riley
General Manager
Bakersfield Condors

I have had the pleasure to work with National Sports Services in the operation of the Bakersfield Condors, a member of the West Coast Hockey League.

Their understanding of franchise operations has been instrumental to the success of this organization, as well as to my growth as an administrator. By implementing programs developed in part by their firm, we have shown consistent growth in attendance, revenues and profits. We also have instilled a very through and systematic approach to knowing and communicating with our clients and staff.

The West Coast Hockey League has honored our franchise as the Organization of the Year and Best Game Presentation. Both are a testament to National Sports Services being involved with our organization from the beginning. Our success, noted throughout minor league hockey, has spurred several other teams in the West Coast Hockey League to enlist the services of the firm.

If you have specific problems areas or if your entire franchise needs a fresh start, I would certainly recommend National Sports Services.

Chris Presson
General Manager
Intrust Bank Arena, Wichita, KS

As General Manager of the Topeka ScareCrows (Central Hockey League) from 1997-2000 and, along with National Sports Services, I was charged with introducing hockey to a brand new market. I had the opportunity to work closely with the firm in the establishment and on-going operations of the ScareCrows, as NSS had an ownership interest and management services agreement with the team.

Collectively, we were able to establish a franchise that became a model for other League members. Utilizing programs developed by NSS, we implemented detailed procedures to track the performance of the organization and its personnel.

The ScareCrows merchandise operation was highly successful with a broad product line of quality products. We were proud that our community relations operation "set the bar" for other teams in the League. The marketing plans implemented were thorough and creative in driving attendance. Our focus on customer service created a high rate of client retention and the NSS contact management system provided for on-going cultivation of new customers and up-grading of existing clients. Through an intensive program of ticket and advertising sales, we were able to produce strong and growing results.

I was selected as the General Manager of the Year in the ScareCrows second season in the Central Hockey League in large part via the hard work of the staff and the successful programs developed by National Sports Services.

For any team desiring to improve their operations, I highly recommend National Sports Services.

Charles N. Davenport IV
President
Fresno Falcons Professional Hockey Club

Upon acquiring the Fresno Falcons professional hockey club of the West Coast Hockey League I made the decision to retain National Sports Services. I did so because of the success of NSS in managing and consulting with professional sports franchises I had witnessed both by reference and first hand.

When I took over the Falcons, the organization was in disarray. The team was in last place, the front office staff consisted of four full-time employees and assorted interns, morale was low, games had already been canceled or postponed, and the image of the team in the community was that of an unprofessional and lackluster organization. The only positive was that we had nowhere to go, but up.

National Sports Services worked to help put in place:

A new, and more marketing savvy General Manager
New accounting, budgeting and database management systems
Several new, highly qualified front office employees while also enhancing our current staff
New marketing and sales plans including new ticketing structures and packages, advertising campaigns that encompassed all forms of media, new corporate sponsor packages and plans, and new community outreach and awareness plans

The results are astounding! Attendance has doubled and we passed our total attendance figure from last year by game 23 (of 36) of this year. Our presence in the community and in the media has increased considerably and our image within the community has done a complete turnaround. Falcons games are now one of the most talked about events in Fresno and it is certainly one of the hottest tickets in town!

Judging by their performance in Fresno, I would whole-handedly give my highest recommendation to National Sports Services.

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	Testimonials Michael Reinsdorf Managing Member Mercantile Capital Group, L.L.C. Our organization hired National Sports Services to provide consulting services for the Cedar Rapids RoughRiders hockey franchise, which we acquired in 2003. We've been very pleased with their extensive knowledge of franchise operations and their ability to implement positive changes. Their efforts with the RoughRiders convinced us also to hire them in Stockton, California to provide consulting services as we established franchises in the ECHL Hockey League and the af2 n January 2005. We've enjoyed a great relationship in Stockton with NSS and continue to use their services to this day. Matthew Riley General Manager Bakersfield Condors I have had the pleasure to work with National Sports Services in the operation of the Bakersfield Condors, a member of the West Coast Hockey League. Their understanding of franchise operations has been instrumental to the success of this organization, as well as to my growth as an administrator. By implementing programs developed in part by their firm, we have shown consistent growth in attendance, revenues and profits. We also have instilled a very through and systematic approach to knowing and communicating with our clients and staff. The West Coast Hockey League has honored our franchise as the Organization of the Year and Best Game Presentation. Both are a testament to National Sports Services being involved with our organization from the beginning. Our success, noted throughout minor league hockey, has spurred several other teams in the West Coast Hockey League to enlist the services of the firm. If you have specific problems areas or if your entire franchise needs a fresh start, I would certainly recommend National Sports Services. Chris Presson General Manager Intrust Bank Arena, Wichita, KS As General Manager of the Topeka ScareCrows (Central Hockey League) from 1997-2000 and, along with National Sports Services, I was charged with introducing hockey to a brand new market. I had the opportunity to work closely with the firm in the establishment and on-going operations of the ScareCrows, as NSS had an ownership interest and management services agreement with the team. Collectively, we were able to establish a franchise that became a model for other League members. Utilizing programs developed by NSS, we implemented detailed procedures to track the performance of the organization and its personnel. The ScareCrows merchandise operation was highly successful with a broad product line of quality products. We were proud that our community relations operation "set the bar" for other teams in the League. The marketing plans implemented were thorough and creative in driving attendance. Our focus on customer service created a high rate of client retention and the NSS contact management system provided for on-going cultivation of new customers and up-grading of existing clients. Through an intensive program of ticket and advertising sales, we were able to produce strong and growing results. I was selected as the General Manager of the Year in the ScareCrows second season in the Central Hockey League in large part via the hard work of the staff and the successful programs developed by National Sports Services. For any team desiring to improve their operations, I highly recommend National Sports Services. Charles N. Davenport IV President Fresno Falcons Professional Hockey Club Upon acquiring the Fresno Falcons professional hockey club of the West Coast Hockey League I made the decision to retain National Sports Services. I did so because of the success of NSS in managing and consulting with professional sports franchises I had witnessed both by reference and first hand. When I took over the Falcons, the organization was in disarray. The team was in last place, the front office staff consisted of four full-time employees and assorted interns, morale was low, games had already been canceled or postponed, and the image of the team in the community was that of an unprofessional and lackluster organization. The only positive was that we had nowhere to go, but up. National Sports Services worked to help put in place: A new, and more marketing savvy General Manager New accounting, budgeting and database management systems Several new, highly qualified front office employees while also enhancing our current staff New marketing and sales plans including new ticketing structures and packages, advertising campaigns that encompassed all forms of media, new corporate sponsor packages and plans, and new community outreach and awareness plans The results are astounding! Attendance has doubled and we passed our total attendance figure from last year by game 23 (of 36) of this year. Our presence in the community and in the media has increased considerably and our image within the community has done a complete turnaround. Falcons games are now one of the most talked about events in Fresno and it is certainly one of the hottest tickets in town! Judging by their performance in Fresno, I would whole-handedly give my highest recommendation to National Sports Services. Printer Friendly Version